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  • Free USA Shipping for Orders $100+*
  • We Ship Worldwide!
  • Free USA Shipping for Orders $100+*
  • We Ship Worldwide!

Crash Replacement Program

Discounted Crash Replacement Parts

Crashes happen, and even well designed parts can break...

If you break one of our products in a crash, we offer replacement parts at a discounted cost. We want you riding our product and we want to learn from your crash; what we learn from your crash now can help us to design better products in the future. Read more below for program details and requirements.

Crash Replacement Details and Requirements

Requirements:
  • You must be the original purchaser of the parts
    • We may extend crash replacement discounts to those who have purchased their parts second hand at our sole discretion
    • The crash replacement program cannot be used on sponsorship related parts (parts used by a professional/team that you somehow acquired)
  • You must send us a detailed description of the crash
  • We must receive all broken parts that are being replaced
    • Depending on the part, we may only need proof that the parts have been destroyed (so they can't be claimed again)
  • If available, you provide helmet/body/bike camera footage of the crash
  • If available, you provide camera footage from a bystander, televised event, or equivalent
  • This program applies to legitimate crashes only. If you smash up parts with hammer to get a discount, we'll know it!
Benefits:
  • 30% off crash replacement parts
  • Free shipping within the continental USA for replacement costs $100 or more
  • Obsolete parts (older generation than what's currently available) may be eligible for a discounted replacement at our sole discretion.

If you've read through the above and you qualify to order crash replacement parts, send us an email at crash-replacement@luxonmx.com with the information requested above, your original order number (or name to look up the order), which parts you need, and your contact information.

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