Order Cancellation and Returns Policy

Do you need to cancel an order or return a purchase? Read below for all the details and fees that may be involved.

Order Change/Cancellation

Looking to change or cancel an order? Send an email to Sales@LuxonMX.com ASAP with your order number and reasoning for the change and we can modify the order if it hasn't already been picked up by our shipping carrier. Order cancellations are subject to a fee to cover our expenses as outlined below. After we cancel an order, a credit will be applied to the original payment method used. Please allow up to 10 business days for the credit to appear on your statement.

Changing an order

If you decide to change the color of an item, fitment, or similar minor change, we will do this at no charge. More elaborate changes may be subject to a small fee at our discretion.

Canceling an order that was just placed

A fee of 5% will be charged to cover the non-refundable credit card transaction fees and shopping cart fees.

Canceling an order that is filled and ready for shipment

A fee of 5% will be charged to cover the non-refundable credit card transaction fees and shopping cart fees. Additionally, a reasonable fee to cover the cost of used shipping supplies and packaging will also be charged (typically just a few dollars).

Canceling an order that has already shipped

Unfortunately we can not cancel an order once it has shipped; at that point it becomes a return. See the Returns section below for more details.

Canceling an order due to an error at the fault of Luxon MX

Need to cancel due to an error on the Luxon website, double charge, or other issue that's no fault of yours? If it's a mistake on our end, we will take care of it and you will not be charged a fee (determinationn of whether we are at fault is at our sole discretion).

Returns

Would you like to return something? Send an email to Returns@LuxonMX.com for a return authorization request with your order number and reasoning for the return and we'll guide you through the process. Returns are subject to fees to cover our expenses as outlined below. After we receive and process your return, a credit will be applied to the original payment method used. Please allow up to 10 business days for the credit to appear on your statement.

Returning an order that is still in shipping

Sometimes we can re-route a UPS shipment if it has not progressed too far (typically useful for international shipments), but in most cases it's cheaper and easier to wait for the order to arrive, then organize a return (see next section).

Returning an order after you've received it

If the part is not customized in any way, is unused, and with the original packaging, email us at Returns@LuxonMX.com for a return authorization request with your order number and reasoning for the return and we'll guide you through the process. A fee of 5% will be charged to cover the non-refundable credit card transaction fees and shopping cart fees. Additionally, a reasonable fee to cover the cost of used shipping supplies and packaging will also be charged (typically just a few dollars). Finally, you will be charged for any shipping fees we incurred to ship the order to you. Luxon MX reserves the right to refuse a return and/or charge an increased restocking fee at our sole discretion. Return shipping costs are the responsibility of the customer.

Returning customized parts

Sorry, we do not accept any returns on customized parts. This includes custom laser etching, custom colors, or any other custom design or modification. We may be able to offer a partial credit for portions of the order/components of the assembly that are not customized. Contact us for specifics.

Returning used parts

Sorry, we do not accept returns on used parts. We can only accept returns for product that we can resell, which means parts must be in new condition with no damage, use, etc.

Missing or incorrect parts in the order

We always double-check our shipments, but mistakes can still happen. Give us a call or send an email to Shipping@LuxonMX.com with details and we will work to resolve the issue as quick as possible!

Damaged or late packages

Unfortunately we can not cover late and/or damaged shipments due to an error by the shipping carrier. Take photos of the damaged parts and packaging, then try and resolve the issue directly with the carrier. If the package is visibly damaged, open it in front of the carrier and make sure they take note of the damage and/or missing components and get a copy of the freight bill. Let us know of the issue at Shipping@LuxonMX.com so we can work with the shipping company to help resolve things as best we can.

Broken or damaged parts due to a crash

We offer discounts on replacement parts to help keep riders on our products. Have a look at our Crash Replacement Program for more details.