FAQ
Have a question? If it's frequently asked, it's probably answered below. But if not, feel free to contact us!
Shopping, Payment, Shipping
Where can I buy Luxon MX products?
We sell direct to consumer here on our website and through select dealers. If your dealer doesn't carry our parts, have them contact us to carry our product. Or simply place an order here on our website!
Is your website secure? Is it safe to enter my credit card information?
Yes! Our website is fully secured with SSL encryption and our payment processors are fully secure with options to pay via credit card through Stripe or through PayPal. We do not store any of your credit card or financial data.
What payment methods do you accept?
Payments are accepted through Stripe and PayPal, so most all credit cards are accepted and any payment method available with PayPal works too.
Do you charge sales tax?
As of now we only charge sales tax to California customers. This is subject to change as the sales tax laws are currently changing for online orders.
Is currently in stock?
Our website uses an inventory management system. If it's available for sale, we have it in stock! In the rare case of a mistake, we'll notify you ASAP about the situation.
What shipping carriers do you use?
We primarily ship via UPS within the continental US. Orders to Hawaii or Alaska are typically shipped via the United States Postal Service due to the lower costs.
How soon will my order ship out?
Most in-stock orders placed Monday through Friday, before 3pm Pacific Time, ship on the same day. All other orders typically ship the following business day. We will send you a tracking number as soon as you order has shipped. Custom parts or parts with custom laser and/or anodize ship as soon as they're ready. We will provide an expected ship date for custom orders.
How long does ground shipping take to my location?
Nearly all of our ground shipping in the continental US is shipped via UPS. Click here for a UPS shipping map.
How can I cancel or change an order once I've already placed it?
Send an email to Sales@LuxonMX.com ASAP and we can modify the order if it hasn't already been picked up by our shipping carrier. Unfortunately, once the order has shipped the only way to change the order is to submit a return.
I need replacement parts, do you sell parts individually?
Yes, if it's not listed on our website, send an email to Sales@LuxonMX.com let us know what you need, and we'll get back to you with ordering details.
International Customers
What countries do you sell to?
We sell to any countries that we can ship to! That covers most anywhere in the world.
What all am I charged for as an international customer?
Typically, you are only charged for the shipping fee. That said, all taxes, VAT, duties, import costs, etc. are the responsibility of the customer and will be charged as required for your particular country. Contact us if you have any further questions.
How will my order ship?
International orders are typically shipped via the United States Postal Service due to the lower costs. Contact us for any special shipping arrangements you may have, we are happy to work with you in reducing international shipping and fees.
How soon will my international order ship out?
Unless other arrangements are made, most orders placed before 1pm Pacific Time ship same day. We will send you a tracking number as soon as your order has shipped.
Warranty, Returns
Do Luxon parts have a warranty?
We will warranty parts on a case by case basis in the event of a manufacturing defect or other problem that is not the fault of the customer. Unfortunately, we do not warranty parts that break in crashes (check out our Crash Replacement Program), due to misuse, or improper maintenance. Luxon MX reserves the right to refuse a warranty for any reason. Motocross is a tough sport, and our customers bear the sole responsibility of the installation and/or usage of our products. Send us an email to Warranty@LuxonMX.com with your warranty request.
I want to return a part; how do I start that process?
If the part is not customized in any way, is unused, and with the original packaging, email us at Returns@LuxonMX.com for a return authorization request and we will guide you through the process. Unfortunately, we cannot accept returns on customized or used parts. A restocking fee of 6% may apply to cover order processing fees. Luxon MX reserves the right to refuse a return and/or charge an increased restocking fee at our sole discretion. Return shipping is the responsibility of the customer. Upon receipt of your returned product, and acceptance of the return, a credit will be applied to the original payment method used. Please allow up to 10 business days for the credit to appear on your statement.
I received the wrong part or am missing a part!
We always double-check our shipments, but mistakes can still happen. Send an email to Shipping@LuxonMX.com and we will work to resolve the issue as quick as possible.
My package arrived damaged, how do I resolve this issue?
Unfortunately we can not cover late and/or damaged shipments due to an error by the shipping carrier. Take photos of the damaged parts and packaging, then try and resolve the issue directly with the carrier. If the package is visibly damaged, open it in front of the carrier and make sure they take note of the damage and/or missing components and get a copy of the freight bill. Let us know of the issue at Shipping@LuxonMX.com so we can work with the shipping company to help resolve things as best we can.
I broke/bent a part in a crash, can I get a discount on a replacement?
Yes! We offer discounts on replacement parts to help keep riders on our products. Have a look at our Crash Replacement Program.
Company, Jobs, Tech
Where are your parts manufactured?
Nearly all of our machined parts are manufactured in-house at our San Diego location.
Can you make me a custom ?
Yes! But the price and lead time can vary substantially. A minor customization to one of our currently offered products will likely not cost much more and have a relatively short lead time. But on the other hand, a fully custom part can be very expensive with a long lead time. Contact us for the specifics on your particular project. We typically require payment up front for custom orders and unfortunately cannot accept returns of any custom product.
I have a suggestion or an idea for a new product!
We'd like to hear about it! Shoot us an email with your feedback/idea.
Do you have and jobs or positions available?
We do at times, check our careers page for details.
I'm interested in learning more about the technology you use to design these parts, where can I get more information?
Have you looked at our technology page? Additionally, each product page gives some insight on the details particular to that product. Still have a question? Shoot us an email.
I'd like to get product and company updates, do you have a mailing list?
Yes, scroll down and sign up for our mailing list in the box at the bottom of every page!
Rider Support, Sponsorship, Crash Replacement
Do you offer rider sponsorship?
We offer limited rider support at this time. Check out our Rider Support page if you are interested in sponsorship.
Will Luxon sponsor our event/race series/facility?
It depends on the event! Send an email to Sponsorship@LuxonMX.com with details and we will get back to you.
I broke/bent a part in a crash, can I get a discount on a replacement?
Yes! We offer discounts on replacement parts to help keep riders on our products. Have a look at our Crash Replacement Program.
Dealers, Distribution
I would like to apply as a dealer, how do I start that process?
Send an email to Dealers@LuxonMX.com and supply your business name, resale certificate, and photos of your storefront and we will get back to you with our dealer packet.
Do you offer discounts for multiple quantity orders?
Yes, if the quantity is high enough. Generally, for orders of 5 or more units we can offer a discount. Email us for details.
Do you offer payment terms for dealers?
No, not at this time. All orders are shipped after payment via credit card or PayPal transfer.
Do you offer a drop ship program?
Yes, email us at Dealers@LuxonMX.com for details if you are a qualified dealer located in the United States. As you should expect, margins will be significantly lower than for stocked product. Sorry, we do not offer drop shipping to international dealers.
I would like exclusive distribution within (area/country).
Honestly, we probably won't do that. But send an email to Dealers@LuxonMX.com and we can discuss possibilities.